We're here to help.
Make a Payment below
If you need assistance, technical support representatives are available to assist you.
We're here to help.
Make a Payment below
If you need assistance, technical support representatives are available to assist you.
We're here to help.
Make a Payment below
If you need assistance, technical support representatives are available to assist you.
Top Support Issues
Below are some frequently asked questions which may be helpful.
FOR ASSISTANCE CALL
Top Support Issues
Below are some frequently asked questions which may be helpful.
FOR ASSISTANCE CALL
Service Performance
Is There a Service Outage?
Check to see if there’s a service outage where you live. If you still have no internet connection, Contact us.
(775) 333-6626
BILLING
Changes, payments, or credit not shown on bill. Recent changes may not appear until the next monthly billing cycle.
Bills are mailed between the 15th and 20th of each month for the next month’s services. Payment is due by the 5th of each month, and a late fee may apply after the 15th of the month. Auto pay is deducted on the 5th of each month.
Installation
How Do I Reschedule My Appointment?
To reschedule your appointment with an Eccelerate technician please give us a call at 775-333-6626
All you need is your order number, the zip code at your service address, and the last name on the account.
Service Performance
Is There a Service Outage?
Check to see if there’s a service outage where you live. If you still have no internet connection, Contact us.
(775) 333-6626
BILLING
What Is This Fee?
Changes, payments, or credit not shown on bill. Recent changes may not appear until the next monthly billing cycle.
Bills are mailed between the 15th and 20th of each month for the next month’s services. Payment is due by the 5th of each month, and a late fee may apply after the 15th of the month. Auto pay is deducted on the 5th of each month.
Installation
How Do I Reschedule My Appointment?
To reschedule your appointment with an Eccelerate technician please give us a call.
All you need is your order number, the zip code at your service address, and the last name on the account.