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CUSTOMER SUPPORT

We're here to help.

Make a Payment below

If you need assistance, technical support representatives are available to assist you. 

(775) 333-6626

We're here to help.

Make a Payment below

If you need assistance, technical support representatives are available to assist you. 

(775) 333-6626

We're here to help.

Make a Payment below

If you need assistance, technical support representatives are available to assist you. 

(775) 333-6626

MANUAL PAYMENT

Your account number and amount due are located on your bill.

MAKE PAYMENT

Top Support Issues

Below are some frequently asked questions which may be helpful. 

FOR ASSISTANCE CALL 

(775) 333-6626

Top Support Issues

Below are some frequently asked questions which may be helpful. 

FOR ASSISTANCE CALL 

(775) 333-6626

Service Performance

Is There a Service Outage?

Check to see if there’s a service outage where you live. If you still have no internet connection, Contact us. 

(775) 333-6626 

BILLING

Changes, payments, or credit not shown on bill. Recent changes may not appear until the next monthly billing cycle.

Bills are mailed between the 15th and 20th of each month for the next month’s services. Payment is due by the 5th of each month, and a late fee may apply after the 15th of the month.  Auto pay is deducted on the 5th of each month. 

Installation

How Do I Reschedule My Appointment?

To reschedule your appointment with an Eccelerate  technician please give us a call at 775-333-6626

All you need is your order number, the zip code at your service address, and the last name on the account.

Service Performance

Is There a Service Outage?

Check to see if there’s a service outage where you live. If you still have no internet connection, Contact us. 

(775) 333-6626 

BILLING

What Is This Fee?

Changes, payments, or credit not shown on bill. Recent changes may not appear until the next monthly billing cycle.

Bills are mailed between the 15th and 20th of each month for the next month’s services. Payment is due by the 5th of each month, and a late fee may apply after the 15th of the month.  Auto pay is deducted on the 5th of each month.

Installation

How Do I Reschedule My Appointment?

To reschedule your appointment with an Eccelerate  technician please give us a call at 775-333-6626

All you need is your order number, the zip code at your service address, and the last name on the account.